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Taxprep Illegal Operation Bug
Posted by William Shilson on 20 October 2017 04:41 AM

CCH is reporting a known issue in Taxprep where illegal operation messages are presented when launching the program or when performing an EFILE action. Users can click continue and work in the program normally without any data loss to get around the issue. CCH has confirmed they will be releasing a patch to resolve this issue.

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Intuit Update - Supported Versions of Quickbooks
Posted by Jeremy Kroetsch on 28 September 2017 06:39 PM

Please be advised that moving forward, Inuit has made some changes to the versions of QuickBooks that they support. Intuit cannot ensure compatibility with modern systems and no longer offers the option to download older products. This includes the current year and the two years previous for a total of 3 years.

Although you may be in possession of these installation files, Intuit may cease activation and the ability to update these non-supported versions. It is strongly recommended that older versions of the software and company files be upgraded to the latest fully supported version. 


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Support Emails Possibly Going into the Junk Folder
Posted by Jeremy Kroetsch on 13 September 2017 04:06 PM

Please be extra diligent when communicating through the ticket system. Some customers have noted that ticket replies have been found in their Junk folder as this issue appears to be related to Outlook/Office 365. An extra step that you can take to combat the issue, is to right-click on the email and mark the as "Not Junk" to ensure mail ends up in the right location.

 We are currently looking into the issue and will update accordingly when we have more information.


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We're Moving!
Posted by William Shilson on 15 June 2017 10:33 AM

To accommodate our growing team, our headquarters is moving to a bigger and better location on Friday July 7, 2017. We're going to miss our first corporate office, but it's time for us to move on to the next phase of our adventure.

Where Are We Moving?

Within the Lionhead Corporate Center, situated on the entrance to the Lionhead Golf course, our new office is conveniently located near the 401 and 407 highways.

New Address: 8501 Mississauga Road, Suite 104, Brampton, ON, L6Y 5G8

Phone Numbers: Will not change - 416.855.3030, 888.793.3030

Can You Come and Have a Look?

Of course! We would love to show you around.

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WannaCry Ransomware Attack
Posted by William Shilson on 15 May 2017 07:35 AM

A massive cyberattack has been spreading since Friday, hitting hundreds of thousands of computers and crippling major government and corporate operations. The malware is known as "WannaCry," and there will likely be many more variants on their way.

This attack is still active, but primarily outside North America at the current time. There were widespread reports on Saturday that a security researcher had discovered a “kill switch” that stopped the ransomware from spreading. The kill switch certainly slowed WannaCry down, but it only limited some of the ways this malware could spread. We are anticipating a new wave of infections as early as today.

What does WannaCry do?

WannaCry is ransomware, a growing category of extremely heinous malware. Once it is activated on a machine, it encrypts the files on that machine so they are inaccessible. Then it instructs the owner to pay a ransom to have their files unlocked.

How should you protect yourself?

Keeping systems patched and up to date is critical to thwart these threats. Workstations running older versions of Windows (XP and 8, specifically) should be upgraded, while newer workstations should have the Windows updates applied regularly.

Educating users against phishing techniques

Educating users is the best form of protection. All it takes is one user to open an infected attachment for ransomware to end up on your systems. This might be in the form of an email with a very seemingly relevant subject, spoofed from a company email address, or something equally as unexpected, yet realistic. Users should remain extremely careful about opening any email attachments, or following links in emails from known or strange sources. Users must be aware of this risk and avoid opening up unexpected email attachments. Action of users is the first line of defense.

If you believe you may be infected or have something suspicious to report, please contact us immediately.

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