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Jun
15
We're Moving!
Posted by William Shilson on 15 June 2017 10:33 AM

To accommodate our growing team, our headquarters is moving to a bigger and better location on Friday July 7, 2017. We're going to miss our first corporate office, but it's time for us to move on to the next phase of our adventure.


Where Are We Moving?

Within the Lionhead Corporate Center, situated on the entrance to the Lionhead Golf course, our new office is conveniently located near the 401 and 407 highways.

New Address: 8501 Mississauga Road, Suite 104, Brampton, ON, L6Y 5G8

Phone Numbers: Will not change - 416.855.3030, 888.793.3030


Can You Come and Have a Look?

Of course! We would love to show you around.


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Jun
14
Canada Day Holiday Helpdesk Hours
Posted by William Shilson on 14 June 2017 09:47 AM

Please be advised the office of Connected Technologies will be closed on Saturday July 1, 2017 for the celebration of Canada Day. During this time, live helpdesk services will be unavailable and will resume on Sunday, July 2.

Please also note live helpdesk staff will be available on the recognized statutory Canada Day holiday of Monday, July 3.


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May
15
WannaCry Ransomware Attack
Posted by William Shilson on 15 May 2017 07:35 AM

A massive cyberattack has been spreading since Friday, hitting hundreds of thousands of computers and crippling major government and corporate operations. The malware is known as "WannaCry," and there will likely be many more variants on their way.

This attack is still active, but primarily outside North America at the current time. There were widespread reports on Saturday that a security researcher had discovered a “kill switch” that stopped the ransomware from spreading. The kill switch certainly slowed WannaCry down, but it only limited some of the ways this malware could spread. We are anticipating a new wave of infections as early as today.


What does WannaCry do?

WannaCry is ransomware, a growing category of extremely heinous malware. Once it is activated on a machine, it encrypts the files on that machine so they are inaccessible. Then it instructs the owner to pay a ransom to have their files unlocked.


How should you protect yourself?

Keeping systems patched and up to date is critical to thwart these threats. Workstations running older versions of Windows (XP and 8, specifically) should be upgraded, while newer workstations should have the Windows updates applied regularly.


Educating users against phishing techniques

Educating users is the best form of protection. All it takes is one user to open an infected attachment for ransomware to end up on your systems. This might be in the form of an email with a very seemingly relevant subject, spoofed from a company email address, or something equally as unexpected, yet realistic. Users should remain extremely careful about opening any email attachments, or following links in emails from known or strange sources. Users must be aware of this risk and avoid opening up unexpected email attachments. Action of users is the first line of defense.


If you believe you may be infected or have something suspicious to report, please contact us immediately.


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May
12
Introducing our First Tier 3 Data Center
Posted by William Shilson on 12 May 2017 08:09 AM

We are pleased to announce our latest investment in a new state-of-the-art enterprise-class data center facility in Barrie, Ontario.

Built to exceed Tier 3 standards, this highly-secure facility features enterprise class infrastructure with 24/7/365 monitoring, power redundancy, biometric access control, advanced video surveillance and security that ensures continuous uptime and availability for our clients’ mission-critical servers and applications. The data center also provides access to advanced private network and hybrid cloud solutions with enhanced business continuity and disaster recovery capabilities. The latest in green technologies have been utilized to provide maximum durability for customer infrastructure; most notably, the first production installation of Schneider Electric’s APC EcoBreeze™ cooling system in North America.

Our first Tier 3 data center, this expansion represents our continued commitment to delivering the very best technologies and computing facility options for our clients.


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Feb
24
Extended HelpDesk Hours
Posted by William Shilson on 24 February 2017 03:46 AM

With Spring around the corner, the days are getting longer - And with these longer days, we are pleased to announce our longer support service hours!

Effective Monday, February 27, 2017, our HelpDesk team will be available one hour earlier, from 7:00am EST Monday thru Friday, to accommodate our clients who like to get a head start on the business day. This is just one of the many improvements we are making to serve you better.

Our new HelpDesk hours of operations are as follows:

  • Monday-Friday 7:00am-8:00pm EST
  • Saturday 9:00am-5:00pm EST
  • Sunday 9:00am-5:00pm EST

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