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Extended HelpDesk Hours
Posted by William Shilson on 24 February 2017 03:46 AM

With Spring around the corner, the days are getting longer - And with these longer days, we are pleased to announce our longer support service hours!

Effective Monday, February 27, 2017, our HelpDesk team will be available one hour earlier, from 7:00am EST Monday thru Friday, to accommodate our clients who like to get a head start on the business day. This is just one of the many improvements we are making to serve you better.

Our new HelpDesk hours of operations are as follows:

  • Monday-Friday 7:00am-8:00pm EST
  • Saturday 9:00am-5:00pm EST
  • Sunday 9:00am-5:00pm EST

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CCH ProSystem fx Tax New Login Requirements
Posted by William Shilson on 26 January 2017 09:16 AM

Wolters Kluwer is committed to helping safeguard customers' client information and security of their products remains a top priority.

For Tax Year 2016, new industry wide standards established through the IRS Security Summit require professional tax software vendors to validate each individual user’s identity. Wolters Kluwer has implemented these changes in the ProSystem fx Tax, CCH Axcess, and Global fx software programs so that upon every program start or launch, all individual users associated with a firm must log in.

For more detail information about what is changing please follow the link below.

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Microsoft Cloud Partner Achievement
Posted by William Shilson on 12 January 2017 09:08 AM

Connected Technologies Inc. (CTI) is pleased to announce our continued recognition as a member of the Microsoft Partner Network, achieving Silver competency as we have demonstrated consistent and knowledgeable expertise in Cloud technology. As a Microsoft Partner, we gain valuable insight and access to the newest cloud technologies which are coming to market, which further strengthens our expertise and experience.  This membership also provides CTI with access to the latest tools and training courses available from Microsoft, as well as Partner advisory services to ensure seamless transitions for our clients during the design, development and deployment phases of Cloud and hybrid solutions.


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We're now on Instagram
Posted by William Shilson on 07 September 2016 07:20 PM

Connected Technologies is now on Instagram!

What better way to stay Connected than through the images and stories we will be sharing with you on Instagram.

Have a peek behind the scenes, view some of our impressive industry-leading technologies, new hardware & gadgets, and check out the exciting projects we are working on or have completed across Canada.

You will find us by the username “connectedtechnologies.”

See you on Instagram!

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Wolters Kluwer will be ending support for Taxprep running on Windows Vista and Windows Server 2008 as of August 31, 2016.  Connected Technologies Managed Infrastructure and Cloud customers are already running fully supported versions of these workstation and Server operating systems and no changes will be required in your environments.

Additional details on this notice can be found on the Wolters Kluwer website.

If you have any questions or concerns, please contact us.

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