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Latest Updates
New Ticket System Update
Posted by William Shilson on 25 June 2019 09:47 AM

As a follow up to our previous communication, we are now moving closer to completing the cutover to the Calligo service desk system - Viaje. The plan is to begin the cutover starting this weekend, this will allow our European teams to continue working on the switch over while you enjoy the Canada day holiday.  

Before the Switch Takes Place

Over the next 4 days, users that currently have manager portal access accounts will receive new accounts that
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Upcoming Ticket System Changes
Posted by William Shilson on 12 June 2019 08:43 AM

Information About the Upcoming Ticketing System Changes
As part of our company integration and continuous service improvement plans, we are moving our ticketing system on to our Viaje CloudHelp platform. This will enable us to deliver even greater support by allowing our teams to fully leverage all the skills and resources of the whole Calligo organization, while maintaining the familiarity of the support you receive today.  
What will be
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CCH Currently Experiencing An Issue with All Web Services
Posted by Jeremy Kroetsch on 06 May 2019 10:22 AM

So that everyone is aware, speaking to CCH, there is currently an issue with "all web services". This can include but is not exclusive to: Intelliconnect, Portal, iFirm, downloading from the website or any On-Demand service. This may be affecting some users and not others. With that said, they are treating this as a top priority and do not have an ETA at this time. 

Update: May 7th, 2019 AM - CCH is still down and with no ETA on a fix at this time. Once we have
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Redirecting of the Website to a New Splash Page
Posted by Jeremy Kroetsch on 03 May 2019 01:07 PM

So that everyone is aware and to limit confusion, the https://connectedgear.com website is being re-directed to a new splash page. To get support and open a ticket, please refer to the 3 options - "Support Centre", "Live Chat" and "Call Us". When clicking on the Support Centre it should look familiar and you should be able to login in with existing credentials or create them as needed. If you have any issues or questions, please call the support
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Windows 10 cumulative updates causing performance issues
Posted by Tanya Dias on 16 April 2019 03:23 PM
Microsoft has confirmed that the April 2019 cumulative update is causing significant performance issues. On Tuesday, Microsoft rolled out the April updates to Windows Server 2016, 10, 8.1, and 7 machines. Shortly after a number of clients, which appear to be at random began to report a number of issues.

Some clients have reported that Windows has slowed down considerably after installing the update, taking several minutes to reach the login
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