Windows 10 cumulative updates causing performance issues
Posted by Tanya Dias on 16 April 2019 03:23 PM
Microsoft has confirmed that the April 2019 cumulative update is causing significant performance issues. On Tuesday, Microsoft rolled out the April updates to Windows Server 2016, 10, 8.1, and 7 machines. Shortly after a number of clients, which appear to be at random began to report a number of issues.

Some clients have reported that Windows has slowed down considerably after installing the update, taking several minutes to reach the login
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Calligo acquires Connected Technologies Inc.
Posted by William Shilson on 29 March 2019 09:37 AM

Acquisition of Ontario-based outsourced IT & cloud services company makes Calligo one of the largest providers of cloud and managed services serving the Greater Toronto Area, and the most experienced in supporting the specific needs of the Toronto CPA industry

St Helier, Jersey, March 28th, 2019 – Calligo, the global data optimization and privacy specialist, today announced it has acquired Connected Technologies Inc., a Canadian specialist in outsourced
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UPDATE: Taxprep Notification - CRA Service Interruptions
Posted by Tanya Dias on 25 March 2019 10:46 AM

RESOLVED: CRA Service Interruptions

Please note that the CRA has resolved the issues described initially with the EFILE services.

However, as a result of the service interruption yesterday, upon logging in to the CRA website, a number of clients have discovered that a secondary login prompt is generating across different browsers. Please hit cancel and refresh your browser and attempt to log in again.

Original Issue: 

Please be advised that
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Microsoft Windows 7/Internet Explorer End of Life - January 14, 2020
Posted by Jeremy Kroetsch on 15 March 2019 08:49 AM

Microsoft has announced the end of life for Windows 7 operating system. This will occur on January 14, 2020. This means that Windows 7 will continue to function, but once support ends, your PC will become more vulnerable to security risks - ultimately you will stop receiving security and feature updates. It is our recommendation that machines with Windows 7 that are older are replaced with the new computers that will come with a Windows 10 license. In the rare case that a machine is
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Outlook Outbox Messages Appear Stuck But Actually Sending
Posted by Jeremy Kroetsch on 15 March 2019 08:08 AM

So that everyone is aware, we have noted an issue with a few clients where a message is sent from Outlook but then appears to be stuck in the Outbox. After looking more into this issue we have found that this is a bug that Microsoft is currently aware of and working on. It is not something that will affect all users and understand that the messages are in fact being sent/delivered to the intended recipient. 


Description of the
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Wolters Kluwer Canada - General Maintenance Coming to CCH Portal
Posted by Tanya Dias on 09 January 2019 04:21 PM
Please be advised that CCH Portal will not be available from Thursday, January 10, 10:00 p.m., to Friday, January 11, 1:00 a.m. (EST).

We will use this time window to perform general server maintenance.

Please feel free to contact the Support Centre by e-mail at or by phone at 1-800-268-4522 if you have any questions.


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