Wolters Kluwer Holiday Schedule - Support and Customer Service
Posted by William Shilson on 19 December 2018 09:58 AM
Wolters Kluwer Support and Customer Service Center Holiday schedule

Business Hours for the Holiday period (EST)
 - December 24, 2018: 8:30 a.m. to 2:00 p.m.
 - December 25, 2018: Closed
 - December 26, 2018: Closed
 - December 27, 2018: 8:30 a.m. to 8:00 p.m. (regular hours)
 - December 28, 2018: 8:30 a.m. to 8:00 p.m. (regular hours)
 - December 31, 2018: 8:30 a.m. to 4:00 p.m
 - January 1, 2018: Closed
 - January 2,
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Windows Update Corrupting the Search Functionality
Posted by Jeremy Kroetsch on 17 December 2018 10:03 AM
So that everyone is aware, there is a Windows Update that we have identified as causing corruption to the Searching features. We have stopped the update from being installed but the issue is persisting and we are currently investigating additional causes. While this is happening as a workaround, users are still able to use the Advanced Search functionality feature. Please keep us looped in with any issues that you continue to have through the ticketing system and we will update you with
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CCH Software Update Dates - Taxprep T1, T2, T3 & Forms
Posted by Jeremy Kroetsch on 04 December 2018 10:59 AM
So that everyone is aware, CCH has updated their website with the following information: 

Personal Taxprep June 18, 2018
5.0 - 2017
Dec. 14, 2018 / 1.0 - 2018

Feb. 13, 2019 / 2.0 - 2018

Mar. 6, 2019 / 3.0 - 2018

Apr. 5, 2019 / 4.0 -
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Client Using Microsoft Two-Factor Authentication (TFA) May Experience Issues
Posted by Jeremy Kroetsch on 19 November 2018 11:56 AM
We have recently discovered an issue with Microsoft Two-Factor Authentication (TFA) where some users are having an issue logging into their emails or other Microsoft applications (Skype, Teams, Outlook, etc.). Currently, we are monitoring the situation for an update from Microsoft, as to when this issue will be resolved. In the meantime, we are asking anyone that is affected by this issue to create a ticket or call into the support line at 416-855-3030 x125 and we will help users to gain
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Skype for Business Transitioning to Teams
Posted by Jeremy Kroetsch on 26 October 2018 03:57 PM
It has come to our attention that Office 365 clients are starting to be migrated from Skype for Business to Teams. Please be aware that this is an automatic process and users will be prompted in Skype for Business. 

If your team members start to get notifications, please create a ticket and we will help you out with the next steps in the process. For more information about Teams and the project as a whole, click on this link: 
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Phishing Email Alert - Microsoft Office Email Portal
Posted by William Shilson on 08 June 2018 09:35 AM
New phishing email circulating the Internet with "Microsoft Office Email Portal" as the sender and "Action Required" message in the subject. The email contains a hostile link which should not be clicked and message should be deleted.

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