Outlook Outbox Messages Appear Stuck But Actually Sending
Posted by Jeremy Kroetsch on 15 March 2019 08:08 AM
So that everyone is aware, we have noted an issue with a few clients where a message is sent from Outlook but then appears to be stuck in the Outbox. After looking more into this issue we have found that this is a bug that Microsoft is currently aware of and working on. It is not something that will affect all users and understand that the messages are in fact being sent/delivered to the intended recipient.
Description of the Issue:
- Users may see email messages stuck in their Outlook client Outbox after sending; however, the messages are being sent.
- After a user sends a message, two copies of the message are seen in the Outbox folder.
- Shortly after sending, one of these message copies moves to the Sent folder while the other copy remains in the Outbox folder.
Estimated Time to Resolve:
- Based on
Preliminary Root Cause:
- A recent update changed a configuration setting, which is resulting in the Outlook client Outbox incorrectly showing email still pending to be sent.